Once you make a request for a resource on the CCRR Portal you can track the status of the request. You will be notified via email when the status of your request changes or when any action is required.
There are a maximum of 6 stages in the request cycle, sometimes less depending on the request requirements specified for the resource. Below is the description of each stage and what is expected of you as the sharer at stage. There are also two other states Rejected and Cancelled which are also described below.
All new requests and requests which haven't yet received a response are in Open state.
The Sharer will review your request and either accept or reject your request.
If your request is rejected, the Sharer is required to provide a reason for rejection. You can request for the resource again.
Awaiting Additional Information
Once the Sharer accepts the request and if the resource you have requested requires an MTA, IRB, or additional shipping information, you will be asked to provide it at this stage.
If a MTA required, at this stage the Sharer will sign it upload it. There is no action required from you.
This stage indicates that the Sharer is working on fulfilling their request.
When a request is marked as Fulfilled, it means that Sharer has either shipped or provided the resource to you.
Please look at the Fulfillment Note for more information.
If there are any issues with the received resource (For example: the cells arrived dead), you can let the Sharer know by using this button at the bottom of the page.
You will be presented with a pop up. Please describe your issue in detail here. Once you click submit, the request is moved back to In Fulfillment and the Sharer is notified.
In Fulfillment (issue reported)
At this stage, the Sharer is working to resolve the issue. They may contact you via email for additional information, so please keep an eye out for that.
Sharers can reject a request at any time. If they reject a request, they will be asked to provide a reason for the rejection. You can find that information on the Request Details page.
Requesters can cancel a request at any stage before In Fulfillment.